Experience

Forestry equipment & tracked equipment | 90 employees

Commercial Industry

Head of After Sales

• Managing the entire after sales department with the areas of spare parts, logistics, customer service, custom shop and technical documentation, especially for tracked vehicles and attachments in forestry sector and vegetation management
• Heading, motivating and developing teams, coached individual employees
• Leading different key account projects and supervising claims management
• Acting as primary contact person for after sales in the area of application technology for channeling experience from the field into change management
• Analyzing department-specific KPIs, incl. co-development and continuous monitoring
• Introducing prototypes on the market and accompanying them in the after sales business
• Performing troubleshooting in the field by conducting negotiations on difficult service topics
• Regularly reporting to the executive board on the individual areas

Responsibility:  Managing 13 employees, incl. 2 executives

Forestry equipment & tracked equipment | 800 employees

Commercial Industry

Customer Service Project Manager

• Managed various long-term projects and supported international key accounts
• Technically supported and managed complaints
• Headed the application technology and acted as interface between the after-sales department and application engineers
• Planned, coordinated and conducted technical trainings
• Design of a service strategy and establishment of services as profit center

Responsibility: managed 4 employees

Machines & services for land clearance of explosive devices

NGO

Military

Commercial

Head of Customer Service

• Managed spare parts sales, customer service, logistics and project management with focus on tracked vehicles for mechanical mine clearance and explosive ordnance disposal in military and humanitarian environments
• Carried out the final acceptance of machines for airfield applications and mine clearance equipment
• Guaranteed service and support structures in Germany and abroad
• Supported international key accounts in Arab and African countries

Responsibility: managed 5 employees