Experience

Augmented Reality Solutions

Setup of global service network. Integration of the MS HoloLens2 for all service markets in SAE, NAE and SAG region for the U.S. Cotton Industry.
Implementation of MS Remote Assist and MS Field Service (Microsoft Dynamics).
Augmented Reality (AR)
Extended Reality (XR)

Main Drivers

SERVICE INNOVATION

SERVICE MANAGEMENT

Enterpreneur & Founder

Responsibility: #SERVICEGEWINNER

Forestry equipment & tracked equipment | 90 employees

Commercial Industry

Head of After Sales

Managing the entire after sales department with the areas of spare parts, logistics, customer service, custom shop and technical documentation, especially for tracked vehicles and attachments in forestry sector and vegetation management
Heading, motivating and developing teams, coached individual employees
Leading different key account projects and supervising claims management
Acting as primary contact person for after sales in the area of application technology for channeling experience from the field into change management
Analyzing department-specific KPIs, incl. co-development and continuous monitoring
Introducing prototypes on the market and accompanying them in the after sales business
Performing troubleshooting in the field by conducting negotiations on difficult service topics
Regularly reporting to the executive board on the individual areas

Responsibility: Managing 13 employees, incl. 2 executives

Main Drivers

Project Management

OPERATIONAL EXCELLENCE

SERVICE MANAGEMENT

SERVICE INNOVATION

Forestry equipment & tracked equipment | 800 employees

Commercial Industry

Customer Service Project Manager

Managed various long-term projects and supported international key accounts
Technically supported and managed complaints
Headed the application technology and acted as interface between the after-sales department and application engineers
Planned, coordinated and conducted technical trainings
Design of a service strategy and establishment of services as profit center

Responsibility: managed 4 employees

Machines & services for land clearance of explosive devices

NGO

Military

Commercial

Head of Customer Service

Managed spare parts sales, customer service, logistics and project management with focus on tracked vehicles for mechanical mine clearance and explosive ordnance disposal in military and humanitarian environments
Carried out the final acceptance of machines for airfield applications and mine clearance equipment
Guaranteed service and support structures in Germany and abroad
Supported international key accounts in Arab and African countries

Responsibility: managed 5 employees